I don’t usually publicize my rants on small businesses because it really destroys their reputation. But this is the first time, where I am concerned for the potential customers that may order from them. This rant will focus on http://www.exushost.com . I switch webhosting from host to host, and have even ran successful webhosting businesses for years, and have never seen anything like this. Just from dealing with some live support operators with pre-sale questions have turned the operators against me, resorting to questioning me and promising lies. The easiest thing a web-host operator can do, is provide quality assistance in order to earn a sale. It wasn’t even technical or anything. Their actions has given me every reason to publicize a rant about them.
All I wanted was answers to simple questions, not even technical. They questioned me for why I gave them negative feedback and did not send me a transcript of my chat because I may not purchase their hosting. They first tried to convince me their servers and reliability are great and reliable, then they started to change their words and are holding answers from me. They promised a transcript emailed to me, which was never sent. I was put on hold on chat for 5 straight minutes, and when I asked about the delay, they told me they had other clients in line, and would get back to me in 10 minutes. The quality of the support given was unacceptable, it’s like living in an apartment where the landlord just wants you to leave.
Please do read on to hear the whole story.
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